FAQ
Welcome to Our Villa Rentals Frequently asked questions.
We know that planning your dream holiday vacation can bring up lots of questions, so we’ve created this FAQ to help make the process smooth and stress-free. Here, you’ll find answers to common questions about our luxury villa rentals. If you need further assistance, our team is always here to help — just reach out! Let’s make your island getaway as easy and enjoyable as possible.
Our Story:
Born in 2012 as a passionate family venture, our journey began amidst the breathtaking beauty of the Balearic Islands. Our first website ‘Villas Formentera‘ was founded. Driven by a love for island life, we set out with one mission: to uncover the most charming and luxurious villas that existed on other stunning beach islands across the globe. Now here at White Island Villas, our expert travel team have handpicked a huge selection of quirky, characterful, one-of-a-kind and totally WOW holiday homes. Now, it’s your turn to experience your own island paradise.
Handpicked Collection:
We accept only the top 2% of villas that come our way. They must meet our strict standards for quality and charm. Each property is carefully vetted by our local travel experts ensuring that only the best make it to you.
Trusted Island Expertise:
At White Island Villas, we’ve partnered with top travel agents and local experts to bring you a carefully curated selection of the finest villas on each island. Each property is professionally managed by local property managers who ensure a seamless experience, from arrival to departure, so you can focus on relaxation and exploration. Our role is to connect you with these exceptional villas, chosen for their quality, comfort, and unique island appeal.
Personalised service:
Our head office and customer support team, based in the North of England, are always here to help you find the perfect villa.
Our on-island travel experts personally inspect each villa, so you can book with confidence.
– Once you have found a villa that you would love to rent for your holiday, simply select your dates and fill out the booking form.
– Once we have final confirmation from the person in charge of the villa, you will receive a rental contract with all the information that you need to know.
– On receipt of the rental contract, a deposit payment of up to 50% is required to finalise and secure the booking.
– The remaining balance will be due 8 weeks prior to arrival.
– Our concierge team are available to help you plan your stay. (Complimentary service)
– Because we love islands!
– Handpicked Collection.
Only the top 2% of villas that come our way make it to our curated collection. Only the best will do!
– Best Price Guarantee.
Luxury villas at smaller prices. We don’t compromise on quality.
– Verified.
Every villa in our collection has been personally vetted and approved by one of our trusted travel experts based on each island, ensuring that they are authentic and exactly as described. You can book with confidence, knowing that these villas truly exist and meet our high standards, offering you complete peace of mind.
– Personal service & Concierge.
No large call centre here. Our friendly, approachable team understand how important it is to have a stress-free holiday in a beautiful villa, within a stunning location and are always on hand to answer any questions. Straight from booking request you will have your own villa specialist with direct access to their phone number, WhatsApp and email address.
– Easy to contact us.
We are available by email, WhatsApp, messenger or phone.
– Easy to book.
No need to stress. Tell us you would like to book, and we will reserve the property for you.
Once a booking has been agreed, you will receive a rental contract with all payment details. Payment can be made by bank transfer or credit card depending on our agreement with each villa owner or agency. A credit card payment will incur a small processing fee. Please see your individual rental agreement for all payment options.
Yes. Please see our concierge page for all recommended services.
– Car hire
– Ferry search
– Activities & day trips
– Private Chef – Speak to our concierge team.
– Boat hire
– Super Yacht & Catamaran Charter
Yes, we offer a complimentary online concierge service for all guests who book a villa with us. Just let us know what you need, and we’ll do our utmost to make it happen, ensuring a seamless and enjoyable stay.
You can find all the details about cancellations in our standard Terms & Conditions. We strongly recommend having travel insurance in place to cover any unexpected changes to your plans.