Terms and Conditions

WHO WE ARE

We are White Island Villas Ltd registered at 23 Victoria Avenue, Harrogate, HG1 5RD, North Yorkshire, United Kingdom. Company number: GB09104369

These general terms and conditions – which may be modified from time to time – apply to the use of the website and all services made available online, by e- mail or by phone. By using and making a reservation through our website, you acknowledge and agree that you have read, understood and consented to the general terms and conditions below.

RENTING A VILLA

1. Established in 2012, Our website www.whiteislandvillas.com is an online platform designed to provide you with a list of quality holiday properties to rent in Islands around the world where you as a site visitor can make reservations.
   As a family business we source each property direct from registered & reputable agencies that manage the properties on behalf of the owners. If you make a reservation on www.whiteislandvillas.com, you are entering into a (contractually binding) relationship with the accommodation provider or owner whose property you are renting. We act as an intermediary between you and the accommodation provider/owner.
   
2. Best price guarantee. White Island Villas do not add on any service fees. We receive a commission from our suppliers or owner, making sure you pay the best possible price. There are no extra or hidden charges to guests from White Island Villas.
   
3. Our friendly team at White Island Villas are available by email, phone or WhatsApp message for any questions or concierge service.
   Our head office is in The UK and is who you will come to by phone. Our property sourcing team and travel partners are distributed throughout these islands around the world.
   
   VILLA DETAILS
   
4. We publish the details given to us by the property supplier, we are not responsible for any content on the properties we list, therefore if you require any further information at all regarding any of our listed properties, then please request this via the contact form on the property page itself. www.whiteislandvillas.com is not a travel agent nor tour operator, nor the end supplier. We act as an intermediary at all times. We are therefore in no way responsible for the properties themselves or the content of the listings. We simply publish the information that the property suppliers send to us.
   
   PRICES
   
5. Prices listed on www.whiteislandvillas.com are in GBP and will be charged in GBP, therefore by viewing the prices in another currency these may fluctuate from day to day due to the changing currency conversion.

6. White Island Villas DO NOT hold any monies from the client. Payments go directly to the supplier or owner. You agree that once you have completed a payment to our company account you will not process a chargeback.
   
   PRICING ERRORS & WEBSITE CONTENT
   
7. While we try and ensure that all prices on our website are accurate, these are passed onto us by our suppliers and errors may sometimes occur. If we discover an error in the price we will inform you as soon as possible and give you the option of reconfirming your booking at the correct price or cancelling it. Occasionally, some prices shown are a guide only and, for your convenience, may have had calculations applied to them to give approximate comparisons and estimates, with regards to other similar prices listed, and/or currency rates which may fluctuate. There is no guarantee that prices are updated constantly, in real-time, nor that any offers shown are still available. Prices shown may only be available as part of a booking of a particular duration or offer, and may have restrictions or qualifying requirements and/or dates. Prices can only be confirmed at time of booking with the end supplier, including any extras, deposits, fees, taxes, surcharges, and/or miscellaneous or others charges.
   If the price as advertised on our web site is incorrect, neither we nor the villa owner will be under any obligation to accept a booking at the advertised rate. We reserve the right to correct any pricing errors on our website and the booking will be offered to you at the correct price.
   
8. Images and descriptions on the website are provided by the villa owners. We will not be held liable for any incorrect or inaccurate information, for any act or omission of the villa owner or for any other non-performance of the villa owner’s obligations to you.
   
   CONTRACT AND PAYMENT
   
9. After you have completed the booking form, the holiday home will be reserved for you (upon the accommodation providers approval and confirmation), and the rental agreement for your booking will be sent to you by e-mail. We advise not to make travel plans until this confirmation contract has been sent to you.
   
10. All bookings are subject to the availability of the accommodation which we will confirm with the villa owner before accepting a booking from you on their behalf.
    
11. We will require a deposit of up to 50% of the total price (unless specified different on your individual contract) which will be payable within 48 hours of our confirmation of availability, after which the property may be made available for an alternative booking.
    
12. Your contract with the villa owner will begin when we receive your deposit.
    
13. The remaining 50% of the price will be payable no later than 8 weeks before your scheduled arrival at the villa (unless specified different on your individual contract). Failure to pay on time may result in your booking being cancelled and the villa made available for alternative bookings. Your booking and deposit will be lost.
    
14. The booking deposit and final balance is non-refundable. We advise to have travel insurance in place to cover you in case of illness or any situation where you can no longer travel.
    
15. For bookings made within 8 weeks of your scheduled arrival at the villa, payment will be due in full. This must be paid within 48 hours of confirmation of availability after which the property may be made available for an alternative booking.
    
16. We require payment by bank transfer to our trusted longstanding White Island Villas company account, or depending on the villa, to the property supplier manager or owner. Credit/debit card may also be possible. Credit/debit card will incur a processing fee. Correct fees and payment options will be provided at the time of booking.
    All payment terms set out by our suppliers or ourselves are shown on the rental contracts. Should you have any queries or concerns regarding the booking, you must contact us before any transactions are complete.
    
17. You must be at least 18 years of age to make a booking with us. If you are under 18 years of age, we will require a written and signed guarantee from a guarantor over the age of 18.
    
    YOUR RESPONSIBILITIES
    
18. You are responsible for any and all costs, expenses or other financial outlay incurred by the villa owner which arises directly or indirectly from any loss or damage to the villa and which results from your negligence and/or the negligence of any other person in the villa with your permission. Any existing damage found at the villa upon your arrival must be immediately notified to the house manager, otherwise it will be deemed to have arisen during the period of your use of the villa.
    
19. Waste removal – All dishes, pots and pans must be cleaned and put away and the house left in a clean & tidy condition. No food to be left in the property. – All rubbish must be removed from the premises upon departure and placed in one of the appropriate bins throughout the island. Failure to do so will incur a service charge of in excess of 200€.
    
20. Security deposit – Some villa owners may require a security/damage deposit. This will be payable in advance of arrival. Failure to pay this may result in your booking being cancelled and the denial of entry to the villa. In the event of such cancellation, the villa owner shall be entitled to retain all money already paid and shall be under no liability to you.
    
21. Check-Out – On the departure day, if the guests do not leave the property, they will be obliged to pay three times the rent set in the contract, for the time they remain in the property, plus compensation for any damages or consequences that may occur.
    
22. No events such as weddings or parties shall take place on the land of or inside the property without prior consent of the villa owner. Failure to obtain consent will result in a surcharge or loss of full security deposit.
    
23. You are responsible for obtaining travel and any other relevant insurance to protect you and your belongings for the duration of your stay at the villa and/or your travel to and from the villa.
    
    LIABILITY
    
24. White Island Villas, villa supplier or owner shall not be liable for any loss or damage suffered by you unless such loss or damage arises as a direct and foreseeable result of negligence and/or a breach of these terms and conditions on the part of the villa owner.
    
25. White Island Villas, villa supplier or owner shall not be liable for any acts or omissions relating to the performance of the holiday contract which results from or is caused by an event outside their control. This includes but is not limited to war or threat of war, terrorist attacks or other activities, strikes, industrial actions by third parties, fire, storms, floors, subsidence and failure of public or private telecommunication networks. It is advised to have your own travel insurance policy to cover the above.
    
26. WiFi/Internet signal on remote islands may be low in some areas. Only the largest towns on the islands have fibre optics, therefore White Island Villas, villa supplier or owner take no responsibility for possible interruptions or poor quality of the internet service.
    
27. If an event outside our control or the control of the villa owner occurs which may have some effect upon the provision or use of the accommodation, we will use all reasonable efforts to contact you as soon as reasonably possible.
    
28. Your contract is with the villa owner and not with us. Consequently we shall not be liable for any loss or damage suffered by you or for any breach of contract by the villa owner. We act as agent only at all times and our liability shall remain limited accordingly.
    
    ISSUES OR COMPLAINTS AT THE PROPERTY
    
29. Before arrival you will receive contact details of the property manager or person responsible for the property and it’s guests. Any problems while at the property needs to be addressed with this appointed person so that they can solve any issues in a timely manner.
    White island Villas take no responsibility for guests while at the property. Should you have any complaints about the details of the listing of the property, this needs to be in writing, you can send us an email which we can forward onto the supplier or owner.
    
    AMENDMENTS & CANCELLATION POLICY
    
30. You shall be entitled to make any reasonable amendment to the booking up to 8 weeks before arrival, subject to the consent and acceptance of the villa owner. An administration charge of £30 will be charged per amendment.
    
31. If you cancel your booking, the villa owner shall be entitled to retain the deposit and/or full payment and to charge a cancellation charge of £30.
    
32. In the event of the cancellation of your booking by the villa owner (Except clauses under ‘Liability’) you will be entitled to a full refund of all money which you have already paid for the accommodation, excluding any insurance premium and excluding any administration fees already paid for an amendment to the booking, but no compensation shall otherwise be payable by either the villa owner or, for the avoidance of doubt, by us.
    
    TOURIST TAX, VISAS & TRAVEL DOCUMENTS
    
33. Some Islands require visitors to pay a tourist tax or require tourist visas. The correct travel documents need to be in place. These are the responsibility of the renters/client and not us. White island Villas, the supplier or the owner are not responsible if the renter/client cannot get to an island and/or their accommodation due to not having the correct travel documents. The property rental amount will not be refunded.
    
34. Any extra tourist charges are not included in the total villa rental unless specified.
    
    GOVERNING LAW AND JURISDICTION
    
35. This agreement is governed by English law and the courts of England and Wales shall have exclusive jurisdiction in relation to any disputes arising from it.
    

GENERAL USE OF THE WEBSITE

1. The present terms and conditions regulate the access and the use of this website www.whiteislandvillas.com. The use of this website confers you the status of site user from the very moment that you access and start browsing this site, accessing any of its contents; from this very moment, the user expressly accepts the present general terms and conditions. Likewise, the user accepts the specific conditions applicable to the different services offered by the company through the web. From the moment of acceptance of these terms and conditions, the user commits to use this website and all its contents and services in accordance with the law, as well as the generally accepted rules of good practice and public order. Furthermore, the user agrees to act with the diligence corresponding to the nature of the services received through this website.
   We will not be liable for any direct, indirect or consequential loss arising from the use of the information and other material contained in this website. Accessing, downloading and/or use of this website by any person is entirely at the risk of such person..
   
2. White Island Villas Ltd grants users free access and usage of the information and services listed on the website. Users agree on using the webpage in accordance with the Law, with these conditions, with moral and rules of good practices generally accepted, and with public order.
   
3. Generally, for services and information access on the webpage there is no required subscription or user registration. However, White Island Villa’s Ltd makes a condition for some of their services user registration, or filling a form to collect certain data. Such registration will be done in the specific way that is indicated on the webpage or in the particular conditions that regulate such particular service.
   
4. From the moment these conditions are accepted, users agree on using the webpage www.whiteislandvillas.com in accordance with the Law, with these conditions, with moral and rules of good practices generally accepted, and with public order, using the diligence that is required from the nature of the service that they are using through the webpage.
    
   THIRD PARTIES LINKS
   
5. This Legal notice is only valid for the website and its contents owned by the company, and are not applicable to third parties’ hyperlinks or websites accessible through the webpage. Any links to other websites included on our website is for convenience only. Due to the fact that we have no control over the content of any other external website to which our website is linked, we will not be liable in the unlikely event of any issues or possible problems arising out of your use of such linked websites. Some of the services mentioned on our website, such as car hire, ferry bookings, boat rentals and activities, may include affiliate links.
   
   USING INFORMATION ON OUR WEBSITE
   
6. You are welcome to use any information on our website for your own use; electronically or print as long as wherever used you place a link to www.whiteislandvillas.com. The use of any information found on any external websites linked to from ours will be protected by their respective copyrights, terms and conditions.
   
   INTELLECTUAL AND INDUSTRIAL PROPERTY
   
7. The content of this webpage is exclusively owned by the company, and, for expository purposes, not limitative, the graphic design, source code, logos, texts, graphics, illustrations, photographs, and any other element that appears in the webpage. Likewise, any trade name, brands or distinctive signatures of any sort contained in the website are protected by the intellectual and industrial property law. It is the company who has the rights to exert their exploitation rights of such intellectual property, in any deemed way, and, especially, the rights of reproduction, distribution, and public communication. User is expressly forbidden from using without explicit consent any intellectual or industrial property from the website, not even partially, and/or their contents.
   The company has the right to pursue legal action against any user that reproduces, distributes, commercialises, transforms, and, in general, any other sort of exploitation in any way, of all or part of the website contents that constitutes an infraction of their Intellectual and Industrial property rights.
   
   GOVERNING LAW AND JURISDICTION

8. This agreement is governed by English law and the courts of England and Wales shall have exclusive jurisdiction in relation to any disputes arising from it.